Military and Veteran Student Support Coordinator

Who We Are:

National Louis is a 135+ year old university that has been grounded in the values of innovation, access, excellence, and equity from its inception. As an institution, we believe in providing access to educational opportunity and that education is our greatest lever for social and economic mobility. We are a student-focused community that is committed to continuous improvement and superior student service.  We believe that through education we are able to empower change and build healthy communities. Our hard-working community is based on collaboration and respect for all team members and students.

What You Will Do:

The Military and Veteran Student Support Coordinator aids the coordination and delivery of wraparound support services for NLU’s military-connected student population, including veterans, active-duty service members, reservists, and their dependents. Serving both online and on-campus students, this role ensures military-affiliated students are supported, connected, and positioned for success from enrollment through graduation. The coordinator strengthens cross-campus collaboration, cultivates post-enrollment external partnerships, and champions initiatives that support retention and student achievement, advancing NLU’s commitment to becoming a Military Friendly® Gold institution.

• Student Success, Retention & Connection:
  • Serve as the first point of contact for enrolled military-connected students
  • Provide tailored onboarding and holistic support throughout the student journey by monitoring student progress, implementing intervention strategies when necessary, and facilitating enriching programming
  • Foster a sense of belonging and connection through light-touch, high-impact engagement programs

• Cross-Campus & Post-Enrollment External Collaboration:

  • Collaborate intentionally with the military outreach and enrollment team to ensure smooth handoffs, continuity of care, and alignment between recruitment, enrollment, and post-enrollment support efforts
  • Coordinate with internal departments—including Career Bridge, Academic Advising, and Student Support Services—to create and sustain a cohesive network of support for military-affiliated students
  • Assist with cultivating post-enrollment partnerships with veteran-serving organizations and agencies that enhance ongoing student support, well-being, and career preparation
  • Collaborate with the Military & Veterans Program Advisory Board
  • In collaboration with Marketing and Communications, support efforts to raise awareness of veterans' programs, services, and impact through targeted messaging and outreach campaigns
• Training & Institutional Capacity Building:
  • Be informed and up-to-date on military-connected student needs
  • Coordinate with Student Engagement Leadership to provide training and consultation for faculty and staff to enhance inclusive practices and military cultural competence. Keeping relevant faculty and staff member aware of key updates related to military education benefits and policies
• Assessment & Reporting:
  • Coordinate NLU’s Military Friendly® School submission process and other external recognitions
  • Monitor and report on student outcomes, engagement trends, and program effectiveness
  • Use data to support strategic planning and continuous improvement efforts
• Other Administrative:
  • Provide guidance and supervision to student workers, interns, and/or an AmeriCorps VISTA member, aligning their work with military student success priorities
  • Assist Marketing and Enrollment leadership with managing the budget for military and veterans’ programs, ensuring responsible and strategic use of resources to maximize impact
  • Define and conduct assessment plans and reports
  • Participate in college committees and campus-wide initiatives
  • Contribute to university and divisional annual planning efforts
  • Additional related tasks and responsibilities as assigned by university leadership, adapting to changing needs and strategic priorities

• Bachelor's Degree in Higher Education, Counseling, Social Work, Student Affairs, Public Administration or other related field, required
• Military affiliation (i.e. veteran, reservist, military spouse/partner), required
• Minimum of one year of experience supporting adult learners, military-connected students, veterans, or nontraditional student populations
• Solid understanding of military and veteran student experiences, including military culture, transition needs, and education benefits (e.g., GI Bill®, Tuition Assistance, Yellow Ribbon Program)
• Proven ability to work collaboratively with cross-functional teams and external partners to improve student support and retention   this should be reflected in competencies 
• Proficiency with virtual meeting platforms (e.g., Zoom or Teams), CRM or case management systems (e.g., Salesforce, Navigate, or similar), Microsoft Office Suite (especially Excel and PowerPoint), and learning management systems
• Ability to and experience with creating and delivering workshops, webinars, or support groups for adult or military learners 
• Takes a proactive approach to anticipating and preventing problems. When problems occur, defines those problems, investigates obstacles, gathers relevant information, decides whether solving the problem should be a group decision, generates and analyzes alternate solutions and arrives at a workable solution.
• Ability to work occasional nights and weekends including required service at commencement activities. Willingness and ability to occasionally visit other NLU campuses.

NLU Inclusion Statement:

National Louis University is deeply committed to serving its community, advancing access and equity, and ensuring that all individuals are welcomed and valued.  We are dedicated to fostering a culture where diversity, equity, and inclusion remain at the core of who we are. These are more than just words to us: they are truly a way of life for the NLU community. We recognize that differences in abilities, age, ethnicity, gender (identity and expression), race, religion, sexual orientation, socio-economic status, and background bring richness to our work environment. We affirm diverse perspectives, innovative contributions, and authentic presentations of self from every member within the NLU community. We believe inclusion is grounded in the actions we intentionally take each day. Our goal is to inspire and empower NLU employees and community members to cultivate an environment where we collectively focus on uplifting and advancing our institutional culture.

At National Louis University, we offer our employees an innovative environment to work together and inspire the ideas that will make an impact. As our external environment changes, our employees are provided the opportunities and tools needed to grow both personally and professionally to remain successful. NLU employees and dependents are offered a wide range of benefits, including but not limited to, Health Insurance benefits, Retirement benefits, Paid Time Off and Educational Opportunities. Additional information regarding full-time staff benefits can be found here.

The salary range of the grade for this position is $45,986.00 to $64,380.00 annually.  Compensation decisions are dependent upon the facts and circumstances of each position and candidate.  Offers are based on multiple factors permitted by law, including but not limited to: budgetary considerations, job-related knowledge/skills, experience, market considerations, tenure and standing with the university (applicable to current employees), and internal equity. 

Please Include the following along with your application:

• Resume (Required)
• Cover Letter (Optional)
• Current NLU employees please also submit an Internal Posting Form