Degree Operations Coordinator

Who We Are:

National Louis is a 135+ year old university that has been grounded in the values of innovation, access, excellence, and equity from its inception. As an institution, we believe in providing access to educational opportunity and that education is our greatest lever for social and economic mobility. We are a student-focused community that is committed to continuous improvement and superior student service.  We believe that through education we are able to empower change and build healthy communities. Our hard-working community is based on collaboration and respect for all team members and students.

What You Will Do:

The Degree Operations Coordinator plays a vital role in enhancing student success through expert management of degree completion processes within the Office of the Registrar. This dynamic position combines technical expertise with student service, overseeing the comprehensive degree finalization workflow from initial application through completion. The role requires proficiency in both Banner and Degree Works systems to effectively manage student degree progress and completion. Core responsibilities include orchestrating the degree finalization timeline, managing student application data, processing analytical reports, and maintaining seamless communication about deadlines to all stakeholders. This position serves as a technical specialist while also providing essential front-line support through department communications channels, assisting both current students and alumni with their needs. Working directly with the Assistant Registrar, this role is instrumental in maintaining efficient departmental operations and contributing to a positive student experience through accurate degree processing and responsive service delivery.

• Coordinates and executes all aspects of the degree finalization process by reviewing and validating completion requests, ensuring accurate processing of degree conferrals in Banner, and maintaining precise student records throughout the workflow. Participates in process improvement initiatives to enhance efficiency and streamline operations for an optimal student experience. Ensures data integrity for all degree-related entries and updates within Banner, maintaining meticulous attention to detail throughout the verification process.
• Supports the Assistant Registrar with academic record maintenance by processing and reviewing various academic reports, include: grade modifications (missing grades, X grades, incomplete grades, FX grades), course-related adjustments (duplicate courses, subsequent courses), academic standing reports, financial hold verification, and graduation documentation (completion statements, diploma processing, and distribution tracking). Ensures accuracy and timely completion of all report-related updates. 
• Delivers front-line customer service support for the Registrar's Office while maintaining efficient office operations through systematic processing of communications and records. Handles incoming and outgoing correspondence across multiple channels, including email, mail, and fax. Contributes to departmental organization by assisting with maintenance of both active and archived student records, ensuring proper filing and accessibility of degree documentation. 
• Maintains accurate and timely student records throughout the degree lifecycle, ensuring precision in degree finalization documentation, verification processes, and information updates. Provides support for official Registrar's Office communications and transcript services while adhering to confidentiality and compliance standards 
• Manages course registration functions for block codes.

• Bachelor’s degree from a regionally accredited institution is preferred. 
• 1-3 years of directly related experience, or an equivalent combination of education and experience.
• Effective computer skills (Microsoft Office programs, Banner experience a plus)
• Customer service skills.
• Track record of performing essential tasks in an efficient and effective manner. Passion for making our students a priority by identifying their needs and responding to them effectively
• Strong analytical skills with the ability to breakdown problems into its components and make assessments prior to selecting an approach. Takes a proactive approach to anticipating and solving problems that arise and works well with a team to resolve issues and concerns.
• Ability to work independently but enjoys the essential aspects of a team that provides different perspectives.
• Clerical/Technical Skills: Possesses the technical skills and knowledge required to perform essential tasks in an efficient and effective manner. Demonstrates the willingness and ability to train or coach others in the technical arena.
• Organizing/Planning Skills: Develops the steps necessary to accomplish long-term goals. Identifies long and short-term goals and establishes realistic plans to reach them. Allocates required resources, allows for contingencies and ensures that plans fit with the larger needs of the organization. Sets milestones to measure progress along the way.
• Decision Quality: Gathers enough information to allow a trustworthy assessment of risks and benefits of alternative approaches in any decision. Stays focused on objectives and considers both the short-term and longer-term impact of decisions and keeps objectives in mind throughout the process.

NLU Inclusion Statement:

National Louis University is deeply committed to serving its community, advancing access and equity, and ensuring that all individuals are welcomed and valued.  We are dedicated to fostering a culture where diversity, equity, and inclusion remain at the core of who we are. These are more than just words to us: they are truly a way of life for the NLU community. We recognize that differences in abilities, age, ethnicity, gender (identity and expression), race, religion, sexual orientation, socio-economic status, and background bring richness to our work environment. We affirm diverse perspectives, innovative contributions, and authentic presentations of self from every member within the NLU community. We believe inclusion is grounded in the actions we intentionally take each day. Our goal is to inspire and empower NLU employees and community members to cultivate an environment where we collectively focus on uplifting and advancing our institutional culture.

At National Louis University, we offer our employees an innovative environment to work together and inspire the ideas that will make an impact. As our external environment changes, our employees are provided the opportunities and tools needed to grow both personally and professionally to remain successful. NLU employees and dependents are offered a wide range of benefits, including but not limited to, Health Insurance benefits, Retirement benefits, Paid Time Off and Educational Opportunities. Additional information regarding full-time staff benefits can be found here.

The salary range of the grade for this position is $19.14 to $26.80 per hour (typical workweek is 37.5 hours).  Compensation decisions are dependent upon the facts and circumstances of each position and candidate.  Offers are based on multiple factors permitted by law, including but not limited to: budgetary considerations, job-related knowledge/skills, experience, market considerations, tenure and standing with the university (applicable to current employees), and internal equity.

Please include the following along with your application:

• Resume (Required)
• Cover Letter (Optional)
• NLU Employees please also submit an Internal Posting Form